Privacy policy

Introduction

At Halladen Property Group, we prioritize your privacy and are dedicated to safeguarding your personal information. We comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles outlined within the Act.

Our Commitment

We ensure that all our officers, employees, and subcontractors understand their responsibilities under the Act. This is achieved through training and the implementation of internal policies to prevent improper handling of personal information.

Scope of the Policy

This policy applies to all interactions with Halladen Property Group, whether in person, by phone, through email, correspondence, or via our website and social media platforms.

Objectives of the Policy

The purpose of this policy is to:

  • Provide a clear understanding of the types of personal information we collect and manage.

  • Explain how and when we collect, use, disclose, and store personal information.

  • Inform you about the purposes for which we handle personal information.

  • Guide you on how to access and correct your personal information.

  • Outline how to lodge complaints and how we address them.

  • Notify you of potential disclosures of personal information to overseas recipients.

  • Enhance transparency in our operations.

Definitions

Personal Information: Information that identifies you, or could reasonably identify you, whether true or not.

Sensitive Information: Includes details about your racial or ethnic origin, political opinions, religious beliefs, sexual orientation, and health information.

Collection of Personal Information

When you interact with Halladen Property Group—whether as a seller, buyer, lessor, or lessee—we collect personal information necessary to provide our services. We generally collect the following types of personal information:

  • Name

  • Date of Birth

  • Residential and Postal Addresses

  • Email Address

  • Telephone Numbers (Home, Work, Mobile)

  • Occupation and Business Address

  • Financial Information (e.g., employer, income)

  • Details about family members and properties owned

We strive to collect sensitive information only when absolutely necessary and with your consent. For example, if you request specific property features that might indicate health needs.

Methods of Collection

We prefer to collect personal information directly from you through forms, in person, or during phone conversations. However, we may also obtain information from third parties, such as credit agencies, legal advisers, or previous landlords.

If we receive unsolicited personal information, we will assess whether we could have legally collected it. If not, we will securely destroy or de-identify that information.

You can choose to interact with us anonymously where possible. However, in situations requiring identification (like submitting documents to authorities), we will ask for your name.

Collection of Information via Our Website

Halladen Property Group collects identifiable information, including email addresses and contact details, along with anonymous demographic data (like post codes and preferences). We also gather technical data (such as IP addresses and browser types) to enhance the functionality and quality of our website.

Please note that information you share publicly (e.g., in blogs or forums) may be used by others. We encourage reviewing the privacy policies of external sites linked to ours, as we are not responsible for their practices.

Use and Disclosure of Personal Information

The personal information we collect is typically used for the following purposes:

  • Assisting with property sales and purchases

  • Managing leases (as lessor or lessee)

  • Facilitating loans and bond payments

  • Handling tenancy disputes

  • Coordinating property maintenance

  • Managing client relationships

  • Marketing our services

We may disclose your information to:

  • Prospective buyers or sellers

  • Legal and financial advisors

  • Insurance providers

  • Utility services

  • Contractors engaged in property management

  • Regulatory authorities and real estate bodies

We will only disclose your information when required by law, with your consent, or when it’s reasonable to expect such disclosure.

Overseas Transfers and Third-Party Services

Your personal information may be transferred overseas as necessary to perform our services. We take reasonable steps to ensure that overseas recipients adhere to the Australian Privacy Principles.

Halladen Property Group may use third-party suppliers for services like data hosting. We require these parties to handle your information in compliance with the law and our privacy standards.

Security of Personal Information

We implement various security measures to protect your personal information, including:

  • Confidentiality agreements for employees and contractors

  • Secure storage of physical documents

  • Access controls to our facilities and systems

We regularly review our security practices to ensure your information remains protected.

Accessing and Correcting Your Personal Information

You have the right to request access to your personal information held by Halladen Property Group. We will respond to requests within a specified timeframe and may charge a fee for access in certain cases.

If you believe your information is inaccurate or outdated, please contact us for corrections.